Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, and identified as in original condition, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds apply only to the products, not shipping charges.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at xobenedetta@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at xobenedetta@gmail.com. We will issue a return label for the item(s). Send your item(s) to: Benedetta LLC. 1 Laird Drive, Toronto, ON M4G 3S8, Canada.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Any purchases outside of Canada and the United States are final. No returns or exchanges due to shipping logistics. Please contact xobenedetta@gmail.com for specific requests.

Shipping
To return your product, you should mail your product to: Benedetta LLC. 1 Laird Drive, Toronto, ON M4G 3S8, Canada.

Please email xobenedetta@gmail.com for a return label.  

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.